PAY THROUGH AN ONLINE WALLET
PAY THROUGH AN ONLINE WALLET

Payment and invoicing

PriOffice has outsourced financial administration and invoicing to PriServices. All Pri services are paid for through an e-wallet. You deposit money in the e-wallet and from this the costs of PriOffice and also the other services such as PriPost are paid.

To keep administration costs as low as possible, we work with a practical prepaid payment system. You pay through an online wallet, which we call an ‘e-wallet’. The monthly subscription costs of PriOffice and other services are deducted from this e-wallet. All you have to do is ensure that there is sufficient balance in your e-wallet.

A threshold amount is automatically set which is based on the total costs from the past and / or the purchased services. As soon as the balance falls below this threshold amount, you will receive a message by email (notification) with the request to top up the balance. If necessary, the reminder is repeated (a number of times). In the PriPortal you can increase the threshold amount yourself, so that you receive a notification earlier.

The e-wallet can be supplemented in two ways:

  • By direct debit
    This is what most customers use because you no longer have to worry about paying on time. Every month, an amount is collected from your bank with which the e-wallet is supplemented, so that the services can be paid for. This amount may vary depending on the services you have. You can easily request a direct debit via the portal at My account – Financial.

  • Deposit yourself via the portal
    You can also deposit money yourself in the e-wallet by using the various payment methods in the PriPortal. In this case, you must keep an eye on your balance yourself to prevent your account from going on standby.

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The payment methods offered by our payment providor are:

  • Ideal (free)
  • Creditcard *
  • Apple Pay *
  • Bancontact *
  • Mister Cash *
  • SOFORT banking *
  • EPS *
  • Giropay *
  • KBC/CBC *
  • Belfius *
  • ING Home Pay *
  • Przelewy24 *

* These payment methods are subject to charges

Direct Debit

After the first deposit it is possible to upgrade the balance in your e-wallet by direct debit. A few days before the direct debit is debited from your bank account, you will receive a message about this. This way your account will never go into STANDBY due to a shortage of balance.

Invoicing

In the first week of the new month, you will receive an itemized invoice for the previous month. Here you will find an overview of the costs incurred that have been charged in your e-wallet. The remaining e-wallet balance is also stated. This invoice can be found in the PriPortal under My account – Financial. The invoice has already been paid via the e-wallet so is only intended for your administration. If you want to know your e-wallet balance in the meantime, you can view this in the customer portal.

For customers with a valid VAT number outside the Netherlands and within the EU, the VAT can be transferred. Contact the administration for this. Under certain conditions, companies and individuals established or living outside the EU can be billed without VAT.

Looking for an invoice for an e-wallet deposit?

Deposits in the e-wallet are not booked by PriServices as income, but as a claim that you have on us. After all, it remains your money and it can also be reclaimed by you. It is actually your money that you keep in your own online electronic wallet (e-wallet). For that reason, it is not possible to send an invoice of a deposit. It’s like making a transfer from your own bank account to your own savings account or a PayPal account. You also do not have an invoice for this, because it remains your own money. Every bookkeeper or accountant will know how to deal with this flawlessly.

The first payment

The first payment is made immediately after your application. Only after payment your application is final and will be processed by us. The amount is made up as follows:

  • The one-time costs for preparing the documents
  • The security deposit
  • The costs of the current month (pro rata)

The deposit will be refunded in accordance with the general terms and conditions of PriServices and the deregistration of our address at the Chamber of Commerce has been realized.

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Are you ready and want to join PriOffice?

Easily arrange it in a few minutes.

Do you first want some more information or do you have a specific question?

Call, mail or chat with one of our employees via the contact page.